http://www.mbmltd.co.uk/ Micro-Business Maintenance specialises in computer and network support for businesses in and around the West Midlands, United Kingdom area. en Copyright 20089 http://www.mbmltd.co.uk Tue, 27 Jan 2009 10:51:07 +0600 Micro-Business Maintenance Ltd has been providing quality IT solutions and services to business across the West Midlands since the late 1980’s. http://www.mbmltd.co.uk/Company.aspx http://www.mbmltd.co.uk/Company.aspx Tue, 27 Jan 2009 10:51:07 +0600 Micro-Business Maintenance specialises in computer and network support for businesses in and around the West Midlands, United Kingdom area.We offer friendly and reliable IT support services to businesses across the UK. Whether on the phone, on-site or remotely, you can rely on us to help. 18 Years and Counting. We understand what companies need from their IT and work everyday to deliver it. http://www.mbmltd.co.uk/Services.aspx http://www.mbmltd.co.uk/Services.aspx Tue, 27 Jan 2009 10:51:07 +0600 Our Product List :: Servers PCs, Notebooks and Printers Microsoft, Sage and GFI Software InterLinx Internet Services http://www.mbmltd.co.uk/Products.aspx http://www.mbmltd.co.uk/Products.aspx Tue, 27 Jan 2009 10:51:07 +0600 Wombourne We have been based in Wombourne, South Staffordshire for many years. It provides easy access to our customer-base in the Black Country and greater West Midlands area. Micro-Business Maintenance Ltd 8a Windmill Bank Wombourne South Staffordshire WV5 9JD Tele:01902 324494 Fax: 01902 324748 E-mail: sales@mbmltd.co.uk http://www.mbmltd.co.uk/Contacts.aspx http://www.mbmltd.co.uk/Contacts.aspx Tue, 27 Jan 2009 10:51:07 +0600 MBM has been supplying and supporting business networks since the early 90's and what is striking is how reliant organisations become on them. Managers and business owners expect their networks to be available all day, every day so that their staff can get on with their work. We believe that you need to invest in great solutions, with great support and in return they will deliver exceptional reliability day in and day out. Ever-increasing storage requirements, volumes of Email and business-to-business applications place a heavy demand on networks, servers and Internet connections. Do you want your business to be dependent on low quality, poorly managed equipment and solutions? The network is too important! Security Your organisation faces significant security challenges every minute of the day from hackers and to some extent your staff. Your data is probably your most vital and important asset so why share it with anyone else? MBM pride themselves on their security record and will endeavour to make sure all of your data is protected from attack or theft. Some of our policies are listed below: * Anti-Virus Policies and Procedures * Email Policies and Procedures * Firewall and Internet Security * Internet Security Policies and Procedures * Physical Security * User Identification and Access Management Micro-Business Maintenance have some of the most experienced IT security professionals available to advise on how best to protect your data. Our experience has shown that you need to build your critical infrastructure on the following hardware, software and services... Hewlett Packard Servers - Unmatched reliability, upgradability and performance. Hewlett Packard ProCurve Switches - Non-stop high speed networking. InterLinx Firewalls and Gateway Server - Linux-based gateway appliances with excellent reliability. Microsoft Windows 2003 Server - Microsoft's server operating system run all day, every day. MessageLabs Anti-Virus and Anti-Spam - 100% virus protection and unmatched spam filtering. MBM Network-wide Support - Our industry-leading holistic support package for critical networks. MBM Remote System Management - Remote admin; better for you, better for us! If you use these things, you will have a network you can depend upon. http://www.mbmltd.co.uk/Networks.aspx http://www.mbmltd.co.uk/Networks.aspx Tue, 27 Jan 2009 10:51:07 +0600 Micro-Business Maintenance specialises in computer and network support for businesses in and around the West Midlands area. We offer professional services that are flexible and affordable where our team of experienced certified engineers act as your company's IT department... only outsourced. Today's businesses rely on computer and Internet technology in order to communicate and provide up to date and accurate business information. We know how important your computer infrastructure is to your business so we make sure it runs as efficiently as possible when you need it. To do that you need a reliable team of professionals working for you. Micro-Business Maintenance has the proven track record for all your requirements so give us a call. If you would like to find out more about what we do, then please pick up the telephone and call us to arrange a meeting with a network engineer, not a salesman!! Call 01902 324494 or Email sales@mbmltd.co.uk. Overview and Support Provision Your computer network system is normally at the heart of your company and for your business to succeed you need to keep this network running smoothly so any problems must be dealt with quickly and with minimum disruption to staff and business. This is why Micro-Business Maintenance offer the following support services for growing businesses. Our IT department methodology and infrastructure is proven to cut response times and allows us to support you to a high standard. Our support package is an all-in-one total management solution. Many clients however require us to tailor this package to suit their individual needs - which we see as an important facet to the services we offer and our commitment to the critical importance of virus and firewall concerns equates to a policy of fast solutions, security, total management and prevention. Our Computer Network Support Package covers the following areas: 1 Server Support 2 Telephone Technical support 3 Remote Administrator 4 On-site Support 5 Hardware Support 6 Peripherals Support Support is provided between 09.00hrs to 17.30hrs, Monday to Friday. Micro-Business Maintenance offers support on the following: * Microsoft Windows 95/98/ME * Microsoft Windows NT * Microsoft Windows XP Home/Professional * Microsoft Windows Vista * Microsoft Windows NT/2000/2003/2008 Server * Novell Netware * Linux * Microsoft Office 2000/3/7 * Microsoft Exchange * Microsoft IIS * Microsoft SQL Server * Sage * Act Remote Support Whether it's via the telephone or by a secure VPN tunnel between our offices, MBM can manage our customer’s IT networks and workstations remotely to provide a quick and efficient response. Remote Monitoring This involves running some general diagnostic monitoring utility software to make sure everything is as it should be. If things change then our IT staff can be on the case immediately http://www.mbmltd.co.uk/Support.aspx http://www.mbmltd.co.uk/Support.aspx Tue, 27 Jan 2009 10:51:07 +0600 Your computer system is at the centre of your entire business. Without it things just don't get done and here at Micro-Business Maintenance we understand that, which is why our computer maintenance services are setup the way they are. We provide proactive maintenance and remote monitoring of server solutions to make sure nothing goes wrong with your network but should the unthinkable happen and something does go wrong we will work with the sole aim of getting your system up and running as soon as possible. Our highly trained Microsoft Certified friendly staff will keep you up to date with the work we are doing, so that you are always in the picture. We aim to build relationships based on trust as we believe in growing with our customers and a lot of our customers have been with us since we first started. If you'd like to find out more about our maintenance and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Maintenance.aspx http://www.mbmltd.co.uk/Maintenance.aspx Tue, 27 Jan 2009 10:51:07 +0600 VPN Tunnels and Remote Access IPsec VPN's can provide a means of connecting sites and branch offices together to make the network resources at each site available company-wide. These kind of wide area network connections no-longer require expensive leased-lines which means that even the smallest multi-site business can afford to connect their networks together. Other forms of VPN connectivity include point-to-point VPN which provide mobile or home workers with a means of connectivity to head office. This allows users to work as if they were in the office and wired into the business network. Naturally, allowing remote users and branch offices to access your network needs to be carefully handled such that security and data integrity is maintained. Network Security and Data protection Your organisation faces significant daily security challenges every minute of the day from hackers on the Internet and staff on your network. Your data is probably your most vital and important asset so why share it with anyone else? MBM pride themselves on their security record and will endeavour to make sure all of your data is protected from attack or theft. Some of our policies are listed below: * Anti-Virus Policies and Procedures * E-Mail Policies and Procedures * Firewall and Internet Security * Internet Security Policies and Procedures * Physical Security * User Identification and Access Management Micro-Business Maintenance has some of the most experienced IT security professionals available to advise. There are many threats lurking around on the Internet today from hackers to viruses. Data is also at risk if not backed up or protected properly in a redundant environment. Many businesses are very surprised when their network is compromised or a disaster occurs and often wonder how to recover. Investment in security and data protection is highly important to all business, Micro-Business Maintenance can help with these worries as detailed below: * Firewalls - These are used to filter traffic between your private network and the Internet. Hackers trawl the Internet for any opportunity to compromise a network or computer. The use of strong firewalls will prevent unwanted inbound traffic and only allow the applications and Internet services you require to pass traffic through. Firewalls can also be used to control and monitor outbound traffic. With good firewalling it is easy to block peer-to-peer file sharing, instant messaging applications and blacklist unwanted websites. We can provide firewalls from many leading manufacturers including our own product called InterLinx. * Password Control - It is important that individual users on your network have their own login username and password. This enables you to control file and folder permissions for individual users or departments. A strong password policy is always recommended, users should adopt case sensitive and alphanumeric passwords especially if you have services such as webmail open to the Internet. * UPS and Surge Protection - Uninterruptible power supplies provide backup power so your server will have enough time to shut down gracefully in the event of a power cut. Power failure could cause data loss or corruption and may mean the process of data recovery from backup. UPS's and surge protectors will defend against power spikes and brown outs which can seriously damage computers and servers with a cost rolling out at thousands for replacement. * Virus and Spyware - We can provide solutions to protect your network from unwanted threats. These solutions can be installed on local PCs and servers to monitor threat activity and quickly deal with it. The software has the ability to update itself silently over the Internet and provide a centralized server-based management console to monitor threats and provide reports. We can also provide our own mail scanning solution called InterLinx Filtered Email to filter and clean Emails before they even arrive at your desk, this is done by routing your inbound and outbound mail through our secure scanning servers on the Internet; this ensures that both you and your mail recipients are protected. * Redundancy - Hard disks are the most vulnerable part of any computer or server today. Hard disks will fail at some point and it is advised to build in RAID redundancy to servers for data protection. RAID can include two or more disks working together, when a disk fails it can be replaced without data loss or corruption and the good disks will re-copy their data back to the new disk. Micro-Business Maintenance can also provide redundant servers and networking infrastructure for when your business cannot afford downtime. * Automated Backup - Backups are the most important part of your business network. Viruses, employee errors, server failures and corruption could mean you need to restore from backup to get critical services up and running ASAP. Micro-Business Maintenance can provide many different backup solutions depending on company size and quantity of data. Tape backups are essential for every network and we can also provide offsite data backup for servers, laptops and desktops to our secure data centre in London with our product called InterLinx Off-Site Backup. Some laptops rarely get chance to see the business network on a connection adequate to backup the files stored on them. Our off-site backup solution can sit silently on a laptop or home/office PC and push files to our data centre for backup whenever an Internet connection is available. Files can be restored to new machines if computer are stolen or fail. * Data Replication - Your critical business data can be replicated in real-time off-site to our secure data centre. Data is replicated as it is changed, if you head office or branch office servers suffer a failure clients can still access critical files in the same way but their request will be routed to the replicated files until your server is fixed. Real time data replication may not be available for all types of network. Please contact us to discuss your specific requirements. If you'd like to find out more about our security and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Security.aspx http://www.mbmltd.co.uk/Security.aspx Tue, 27 Jan 2009 10:51:07 +0600 Network Cabling The most important part of structured cabling is its design. Cabling needs to provide reliable, stable platform for your business's data and voice. Network points should be situated in ideal locations to cater for office moves and extra staff in the future. Cabling also needs to cater for the requirements of different users and departments, for example, admin users would just require a standard network speed but with networked peripherals nearby such as printers and scanners. A design department may require very high bandwidth to each workstation for access to large files from a central server location very quickly. Other users such as managers and team leaders my require a wireless network connection for desk hopping and frequent use of meeting rooms where cables popping up from desks is unsightly. Structured cabling can allow wireless access points to be hidden in areas above suspended ceilings giving maximum area coverage and can deliver power to the device using a technology called Power-Over-Ethernet. Cabling can also provide solutions for outdoor connectivity such as linking the networks of two buildings together and providing a platform for CCTV/security equipment. Micro-Business Maintenance has been installing network cabling since the beginning, almost 19 years. We have our own team of highly skilled and experienced installers. If you'd like to find out more about our structured cabling and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Cabling.aspx http://www.mbmltd.co.uk/Cabling.aspx Tue, 27 Jan 2009 10:51:07 +0600 Micro-Business Maintenance has been writing software for businesses since 1990. Whether you want a bit of work in Office or a full on-line database-driven web application, we have the knowledge and experience to write it in a controlled, cost-effective manner. Database Design At the heart of most of our bespoke programming projects is a database. MBM has been designing relational databases for decades, we have formal training in relational modelling and understand how to bring those skills to bear for our small business customers. Today, most of our database design is focused on web-based databases however we are happy to work in both Access and DataEase. Web-based Databases There are some considerable benefits to be had by implementing your database as a web site. Whether it is accessible directly from the Internet or just by your staff, a web-based system means that there is no software to be installed on the user's computer and therefore no issues to do with version updates and compatibility. If you wish, web-based databases can be accessed by anyone on the Internet which mean, for instance, that customers can search for items they are looking for or can enter information directly into your systems. It's this level of 24x7 convenience that customers like and that businesses of all sizes are (almost) required to provide. We can help businesses to publish their database online and ensure that they are secure and reliable. Online Bill Production We have recently developed an online bill production system for an electricity. This involves the production of bills conforming to the BS 8463:2005 "Specification for customer billing practice" standard for utility companies. The system produces bills on-demand for customers visit via the web and also at high volume for printing and delivery by post. Working with our sister company, InterLinx Ltd, we are also able to both write the software *and* host it online at InterLinx Ltd's data centre. Conclusion Whatever you want writing, we would be happy to visit you to talk it through and offer a solution if we believe that we can help. If you'd like to find out more about our bespoke programming and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Bespoke.aspx http://www.mbmltd.co.uk/Bespoke.aspx Tue, 27 Jan 2009 10:51:07 +0600 Wireless networks can be extremely useful to organisations for various different reasons and applications. You might have sales staff that visit the office infrequently so don't require a permanent desk. You might want a computer in an office where there currently isn't any structured cabling, and running cable would be costly and time consuming. Or you might just want to provide free Wi-Fi access for your customers when they pop in. Whatever the application we can provide you with a solution that will fit your needs and budget, be it a single access point in the middle of your office through to twenty or more access points bridged together in your hotel. We will ensure that the system is secure from unwanted users and sized correctly to give you the best coverage possible. If you'd like to find out more about our wireless networking and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Wireless.aspx http://www.mbmltd.co.uk/Wireless.aspx Tue, 27 Jan 2009 10:51:07 +0600 We have a wide variety of Internet solutions offered to our customers through our sister company, InterLinx Ltd. Working closely with InterLinx allows us to supply a range of top-quality Internet services to our traditional IT support customers whilst maintaining a single point of contact for all aspects of the service. If you'd like to find out more about our Internet and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/Internet.aspx http://www.mbmltd.co.uk/Internet.aspx Tue, 27 Jan 2009 10:51:07 +0600 Online data backup: Most companies who have been in business for some time have grown accustomed to the daily routine of taking last night's data backup tape off-site and inserting tonight's tape. However MBM now offers additional 'belt-and-braces' solution which guarantees that if the tape you take home at night gets damaged or your file server is stolen or your server is destroyed... you have not lost everything and your critical business data is safe and can be accessed remotely via our online backup servers. This means your business will not have lost all of its data and can continue uninterrupted whilst the new fileserver is being installed. This online data backup service is brought to you via our sister company, InterLinx Ltd. Full details of the service, along with immediate sign-up or a free trial, are available here. If you'd like to find out more about our online data backup and related services give us a call to book a meeting with one of our engineers not a salesman! http://www.mbmltd.co.uk/OnlineDataBackup.aspx http://www.mbmltd.co.uk/OnlineDataBackup.aspx Tue, 27 Jan 2009 10:51:07 +0600 The main role of a server is to centralise resources and services and make your network easier to manage. When used and configured correctly, servers can improve business efficiency and make your data available wherever you or your employees are in the world 24x7x365. Whatever your server requirements are, it is important that the best and most reliable hardware is used, that's why Micro-Business Maintenance only use Hewlett Packard servers due to their proven reliability and uptime. Servers play a vital role for businesses so it's imperative that redundancy and resilience is built-in from day one. Whether you're looking for a single Small Business Server or a large file server to connect to an existing network, give us a call and we will give you the benefit of over 15 years experience installing servers to make sure you get the correct solution for your business. Remarkable Reliability We use Hewlett Packard servers to run our business and offer services to our customers. Here's a screen grab from a HP server running Windows Server 2003 in our data centre that shows 978 days of continuous, uninterrupted operation... http://www.mbmltd.co.uk/Servers.aspx http://www.mbmltd.co.uk/Servers.aspx Tue, 27 Jan 2009 10:51:07 +0600 We have been supplying PCs, laptops, printers, etc to our customers since 1990. Over that time we have gained experience of many different makes and models of equipment but one thing constantly holds true, do your research and you only need to buy the kit once. Simply, if you spend just a little bit more time and money at the start, you get far fewer problems in the long run. As a result of this experience we tend to stick to only a few equipment suppliers that we know provide excellent equipment and service when you need it. There are some exceptions to this but if we are building a network then we generally only use Hewlett Packard for PCs, laptops, printers, servers and switches and APC for un-interruptible power supplies. If you need some equipment why not give us a call and let us use our vast experience to help you get the correct product. http://www.mbmltd.co.uk/PCs.aspx http://www.mbmltd.co.uk/PCs.aspx Tue, 27 Jan 2009 10:51:07 +0600 Micro-Business Maintenance has built-up years of experience supplying software to businesses. Whether you need a single version or company-wide licensing, we can ensure you get the right products at a cost effective price. Microsoft When anyone mentions software the first name that springs to mind is Microsoft and they do produce some very good software. MBM has years of experience in dealing with a vast range of Microsoft products so whatever your requirements, give us a call. We have extensive knowledge of the following products and many more: Small Business Server 2000-2008 Windows Server 2000-2008 Exchange Server SQL Server Office 97-2007 We are also Microsoft SPLA resellers so we are able to offer Software-as-a-Service. This is one of the new buzz words in the industry but it is essentially renting the software instead of buying it. There are only certain situations where this is feasible (and allowed) but give us a call and we can help with this. Sage Logo MBM have also been Sage resellers for many years, so if you require Sage 50 accounts upgrades, new software, Sage Payroll, Sage CRM, Sage training or even Sage stationery, please give us a call and see how much time and money we could save you. GFI Logo We are also resellers for GFI software who provide security and messaging software. http://www.mbmltd.co.uk/Software.aspx http://www.mbmltd.co.uk/Software.aspx Tue, 27 Jan 2009 10:51:07 +0600 GFI provides quality, cost-effective content security, network security and messaging solutions to IT professionals around the world. We use them because their range complements the features of Microsoft's Small Business Server and Exchange products. Suites GFI Mail Essentials - Spam and phishing protection and Email management at server level GFI MailEssentials offers a fast set-up and a high spam detection rate using Bayesian analysis and other methods – no configuration required, very low false positives through its automatic whitelist, and the ability to automatically adapt to your email environment to constantly tune and improve spam detection. GFI MailEssentials also adds email management tools to your mail server: disclaimers, email archiving and monitoring, Internet mail reporting, list server, server-based auto replies and POP3 downloading. GFI Mail Security - Email anti-virus, content policies, exploit detection and anti-trojan GFI MailSecurity for Exchange/SMTP/Lotus is an email content policies, exploit detection, threats analysis and anti-virus solution that removes all types of email-borne threats before they can affect your email users. GFI MailSecurity's key features include multiple virus engines, to guarantee higher detection rate and faster response to new viruses; email content and attachment checking, to quarantine dangerous attachments and content; an exploit shield, to protect against present and future viruses based on exploits (e.g., Nimda, Bugbear); an HTML Sanitizer, to disable HTML scripts; a Trojan and Executable Scanner, to detect malicious executables; and more. GFI Web Monitor - Real-time HTTP/FTP monitoring, anti-virus and access control GFI WebMonitor is a utility for Microsoft ISA Server that allows you to monitor the sites users are browsing and what files they are downloading – in real-time. In addition it can block access to adult sites as well as performing anti-virus scanning on all downloads. GFI WebMonitor is the perfect solution to transparently exercise a degree of access control over users’ browsing habits and ensure legal compliance – in a manner that will not alienate your network users! Messaging GFI Mail Archiver - Exchange Server email archiving, management and compliance GFI MailArchiver for Exchange provides easy-to-use corporate email archiving, enabling you to archive all internal and external email into one or multiple databases, heavily reducing reliance on PST files. This allows you to provide users with easy, centralized access to past emails via a web-based search interface and the ability to quickly restore emails through a OneClick Restore process. GFI MailArchiver also aids you to meet the requirements of your email retention policy and helps you to fulfill regulatory email storage requirements such as the Sarbanes-Oxley Act. GFI MailArchiver for Exchange leverages the journaling feature of Exchange Server 2000/2003 and therefore provides unparalleled scalability and reliability at a competitive cost. GFI Fax Maker - Network fax server for Exchange/SMTP/Lotus GFI FAXmaker for Exchange/SMTP/Lotus is the leading network fax server. It integrates with Exchange Server, Lotus Domino and popular SMTP servers, allowing users to send and receive faxes and SMS/text messages directly from their email client. By leveraging your email infrastructure and Active Directory, GFI FAXmaker achieves unparalleled scalability, reliability and hassle-free administration. GFI FAXmaker has won the Windows IT Pro Magazine (formerly Windows and .NET) Readers' Choice Award for 3 years running. Network Security GFI LAN Guard - Network vulnerability scanning, patch management and auditing GFI LANguard Network Security Scanner (N.S.S.) is an award-winning solution that allows you to scan, detect, assess and rectify any security vulnerabilities on your network. As an administrator, you often have to deal separately with problems related to vulnerability issues, patch management and network auditing, at times using multiple products. However, with GFI LANguard N.S.S., these three pillars of vulnerability management are addressed in one package. Using a single console with extensive reporting functionality, GFI LANguard N.S.S.’s integrated solution helps you address these issues faster and more effectively. GFI Events Manager - Event monitoring, management and archiving GFI EventsManager is an event monitoring, event management and archiving solution that provides network-wide control and management of Windows event logs, W3C logs, Syslog events and SNMP Traps generated by network resources and hardware such as firewalls, routers and sensors. GFI EventsManager monitors an extended range of hardware products, reports on the health and operational status of each one and collects data for analysis. GFI End Point Security - Comprehensive control on use of iPods, USB drives and other portable devices GFI EndPointSecurity offers you network-wide control of data flow via portable storage devices, allowing you to prevent users from taking confidential data or introducing viruses and Trojans to your network. GFI EndPointSecurity allows you to actively manage user access to media players (including iPod and Creative Zen), USB sticks, CompactFlash, memory cards, PDAs, Blackberries, mobile phones, CDs, floppies and other endpoint devices. GFI Network Server Monitor - Network server monitoring software GFI Network Server Monitor automatically monitors your network and servers for failures and allows administrators to fix and identify issues before users report them. Alerts can be sent by email, pager or SMS. Actions, such as rebooting a machine, restarting a service or running a script, can be done automatically. Compliance GFI PCI Suite - Event log management and network vulnerability management for PCI compliance The GFI PCI Suite is a package comprising the core software required for PCI compliance. The GFI PCI Suite ships with GFI EventsManager for event log management and GFI LANguard Network Security Scanner (N.S.S.), for network vulnerability scanning, patch management and network auditing. The GFI PCI Suite also features enhanced reporting functionality with reports created specifically to help organizations become compliant. If you need some software why not give us a call and let us use our vast experience to help you get the correct product. http://www.mbmltd.co.uk/GFI.aspx http://www.mbmltd.co.uk/GFI.aspx Tue, 27 Jan 2009 10:51:07 +0600