Which Level Of I.T. Support Do You Need?

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Micro Business Maintenance (MBM) provides a range of I.T. Support services including first-line (Level 1) and more challenging (Level 2 and 3), and works with businesses to create the right fit for their support needs.

Craig Banks, one of MBM’s I.T. support technicians, said: “It doesn’t have to be all or nothing when it comes to I.T. Support. At MBM, we’re happy to work with in-house teams and complement the skills that already exist, enabling us to add value where needed.

Many small and medium sized businesses employ a member of staff who has proficient I.T. skills to be able to handle common day-to-day issues. But what happens when they can’t solve an I.T. problem?

Some companies internally manage what is referred to as Level 1 first-line support such as: users not able to log on, printer not working, loss of internet connection etc. As an I.T. issue becomes more difficult to solve, it moves up the ladder to Level 2 and then Level 3 and so on. Each of these Levels requires more advanced technical knowledge which is often not available in-house.

Some clients only use MBM to investigate and manage more difficult Level 2 and 3 I.T. issues. If a business doesn’t need or can’t afford to outsource their whole I.T., but they recognise that they need some support, splitting the service delivery can provide an affordable solution.

For more information about MBM’s Business I.T. Support services call us on 01902 32 44 94 or click HERE.

Posted in: IT Support

I.T. Director to Swim Channel!

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Nigel Mills, managing director of Micro-Business Maintenance Limited, is swapping his motorbike for the water as he takes part in a swimming challenge to raise money for a spinal cord injury charity.

Nigel has signed up to take part in the Aspire Channel Swim 2017, to help raise awareness of spinal cord injuries and the affect it has on people’s lives. Although he won’t actually be swimming the English Channel, he will be swimming the 22 mile distance over nine weeks in his local pool in Wombourne. For more information about the challenge visit their website HERE.

Nigel said: “Every eight hours, someone is paralysed by a spinal cord injury. I found out about the work of the Aspire Charity and felt compelled to help. Swimming the distance of the English Channel is a big challenge, but the more I raise, the more difference it will make to the people the Aspire charity helps.”

Friends, family and business colleagues can donate HERE

Aspire is a national charity that provides help to people who have been paralysed by a spinal cord injury. They support over 40,000 people to live fulfilled and independent lives by providing essential equipment, advice, housing and grants. For more information about the charity visit www.aspire.org.uk 

Posted in: Uncategorized

Certificate of Quality for MBM

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Micro-Business Maintenance Limited (MBM) is delighted to have passed their recent Quality Audit. The QA Certificate, which they’ve held since 2013, confirms they operate a Quality Management System which complies with BS EN ISO 9001:2015 for the ‘provision of IT Support Services’.

Nigel Mills, managing director at MBM, says: “We’ve been providing IT support services to businesses across the West Midlands since 1990, however, a certificate provides real evidence to our customers that we operate a quality service.

He added: “Whilst MBM and our technical staff are accredited with a number of organisations and bodies related to the IT sector such as Microsoft, Adobe, HP etc, ISO is an international quality standard that businesses understand.

For more information about MBM’s quality IT support, call 01902 32 44 94, email sales@mbmltd.co.uk or visit our website.

Posted in: Testimonial

Microsoft Azure

Help With Azure On Offer

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MBM Limited have launched a new service for local businesses who need help with Microsoft Azure.

Jason Timmins, technical director at MBM, explains: “Moving to the Azure cloud can be a cost-effective way to improve the performance, reliability and scale of your in-house and customer-facing systems. However, we recognise that some businesses don’t have the resources or skills in-house to manage the technical areas of an Azure cloud environment, and we’re therefore offering help to manage new or existing implementations.”

Microsoft Azure is a cloud environment that can be used to build, deploy and manage Microsoft and non-Microsoft applications and services through their world-wide network of data centres. It is ideal for businesses looking for a hybrid approach to their hosting, ie a mix of on-site and off-site resources; and it provides a range of technical solutions including virtual servers, web hosting, content delivery, back-end databases, IoT, AI/Machine Learning and more.

For information about MBM’s Microsoft Azure support service, call 01902 32 44 94, email sales@mbmltd.co.uk or visit the web page here.

Posted in: Cloud

Cyber Essentials - Protect Your Business

Support for Businesses Worried About Cyber Attacks

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According to MBM Limited, a Cyber-attack is one of the main IT worries facing businesses today.

However, many companies are not aware that the UK Government has developed a scheme to help businesses implement controls that they can put in place to mitigate risks from common Internet threats. The scheme, called Cyber Essentials, offers basic measures that any type or size of business can implement.

Jason Timmins, technical director at MBM, explains: “Whilst the Cyber Essentials Scheme does not address the more advanced cyber threats, it does provide a very good set of controls to provide basic protection from more common Internet threats.

The Government’s Cyber Essentials scheme covers areas such as firewalls, configuration, user access control, malware protection and patch management. MBM can help businesses identify their IT systems that may be at risk. MBM can complete the self-assessment questionnaire for the company and, if required, assist with the implementation of any actions to ensure the basic cyber security protection is in place.

Jason added: “Companies who gain the formal Cyber Essentials certificate, are demonstrating to their own customers and suppliers that they understand, embrace and have implemented cyber security protection measures and are a cyber secure business.”

For more information about MBM’s Cyber Essentials support service, call 01902 32 44 94, email sales@mbmltd.co.uk or visit https://www.mbmltd.co.uk/it-services/it-security/government-cyber-essentials-scheme

Posted in: IT Security

Time-Saving IT System For Growing Pet Crematorium

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A Stourbridge business has updated its IT system to cope with the growing number of pet cremations.

Prestwood Pet Crematorium

Prestwood Pet Crematorium in Stourton was established in 1997 and is one of the leading independent pet crematoriums in the country. They have seen a dramatic increase in the number of pet owners wanting to organise more personal cremations and memorials for their pets, rather than leave it to their vet to organise.

Prestwood Pet Crematorium offers a full funeral director service and individually cremates over 250 pets per month, either for clients direct or on behalf of local vets. They also manage an on-site memorial garden. In order to cope with the increasing number of clients, the crematorium has streamlined their processes and computerised their paper-based system with a new Electronic Pet System.

Rob Andrews, manager of the pet crematorium, explains: “There is a strict code of practice that we have to adhere to. There is lot of paperwork that accompanies each cremation including details of the pet, the owner, the cremation and items ordered such as caskets. All data is now inputted directly into our new database enabling us to easily track each stage of the cremation process. We can now also automate the population of our Memorial Book.

He added: “The new system, built by MBM, typically saves us about a week’s worth of work each month which means we can spend more time providing support to pet owners during what can be a very emotional time.

The Prestwood Electronic Pet System (PEPS) was designed and built by local IT company, MBM Ltd. Jason Timmins, technical director at MBM, said: “We build bespoke databases for local businesses where off-the-shelf solutions do not meet their needs. We worked closely with Prestwood to specify their data capture requirements and designed an easy to use interface. We also built various reports to help with administrative processes. The database was built using Microsoft Access, but can also be used online.

Crematoriums interested in viewing the Electronic Pet System or any company needing a bespoke database to support their business can contact MBM on 01902 324494 or email sales@mbmltd.co.uk

Posted in: Testimonial

How Secure Is Your IT System From Hackers?

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Having a firewall, anti-virus and anti-malware in place doesn’t necessarily mean your company’s IT system is secure from hackers.

MBM Penetration Testing

MBM Ltd has launched a new Penetration Testing service that evaluates the security level of a company’s exposed services.

Jason Timmins, technical director at MBM, explains: “External facing systems such as email, intranet and websites are the main areas of exposure for a business. Penetration Testing, also known as a Pen Test, scans these systems as well as a company’s firewall and router and evaluates the levels of security. This test identifies any vulnerabilities or mis-configurations so that solutions can be made to ensure a company improves the security of its IT systems.

MBM offers one-off Penetration Testing or regular tests to help companies manage the security of external facing services.

For more information about MBM’s Penetration Testing service, call 01902 32 44 94 or email sales@mbmltd.co.uk

Posted in: IT Security

Is Your Data Safe in the Cloud?

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MBM Ltd has launched a new service which offers businesses further protection of data they store in the Cloud.

Wombourne based MBM has launched a new Cloud-to-Cloud Backup service for businesses who currently store their data in Office 365 and Google’s G Suite Cloud services.

Jason Mills, technical director, at MBM explained: “The Cloud remains a safe way to store and access your data. However, if a member of staff accidentally deletes a document, if a file is encrypted by a hacker, if data is overwritten by third party software or if there are issues with data syncing, you need to be able to quickly and easily retrieve the corrupt or lost file.

He continues: “Users think they can easily access their data when it’s in the Cloud. Whilst Microsoft, for example, guarantee 99.9 per cent up-time, they also state there is no guarantee that they can recover all or any of the files and if they can, it may take some time. We therefore recommend it is good business practice to take an independent backup of your critical Cloud-based company data.

MBM has seen first-hand the frustration experienced by businesses when they can’t retrieve their data from the Cloud. MBM’s new Cloud-to-Cloud Backup service provides a separate encrypted backup of your Cloud data on Amazon S3 SAS 70-certified data centres providing peace of mind for business owners should they need to quickly and easily retrieve a file from the Cloud.

For more information or to book a demo of MBM’s Cloud-to-Cloud Backup service, call 01902 32 44 94 or email sales@mbmltd.co.uk

Posted in: Cloud, Data Backup

Are you letting future custom walk out of the door?

Posted by: Mark Northall | | No Comments »

Clients and Customers now expect to log on to free, good quality and fast WiFi when they enter Retail or Office locations. If you’re not providing this free WiFi, your competitors are. Customers are also willing to swap their contact details for the use of your free Internet facilities and you can use this valuable information to proactively market to them.

MBM's WiFi solution

MBM has a WiFi solution that will enable you to provide a quality service to your customers and allow you to collect data that would otherwise literally walk out of the door! MBM Technical Director Jason Timmins explains how ProWifi came about.


“We’ve been supplying high quality managed WiFi to hotels and businesses for years, but we noticed that smaller venues also offer WiFi and that this WiFi is often really poor quality. Almost every café, restaurant, bar and pub we visited had WiFi set up like you’d have at home. Connecting involved simply being given a WiFi code. WiFi like this gives nothing back to the venue owner as no customer data is capture. It’s also insecure as customers could see and hack each other. There’s also no control over the type of content that can be viewed and one user could consume the entire Internet connection.


We created ProWiFi to address this situation. Now, small venues can buy a WiFi solution online which connects to their existing Internet router and is preconfigured straight out-of-the-box. The venue owner simply screws the WiFi box to the wall and plugs it in, providing the venue with a simple but affordable managed WiFi solution. Customer data is easily captured and automatically added to a marketing mailing list. Users are protected so they cannot see each other’s data and access. Websites are filtered and blocked to prevent unsuitable sites being accessed in public areas. Usage limits are set to ensure that no one user ruins the WiFi service for other simultaneous users. It’s a major step forward!


At MBM we strongly feel that WiFi is particularly important to small venues. Cafés, for example, need good quality WiFi to draw in business customers. Restaurants need safe WiFi to amuse bored kids. And bars need reliable WiFi so people can ‘check-in’ and update their social media.”


Businesses interested in finding out more can visit www.ProWiFi.co.uk or contact the MBM Sales team on 01902 324494

Posted in: Cloud
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MBM Ltd – Microsoft Silver Partners – Press Release

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A Wombourne-based Business is celebrating achieving Microsoft Silver Partner Status. MBM Limited specialise in IT support and services for companies in the West Midlands area and offer complete Disaster Recovery and Cloud Computing Solutions.


IMG_0747The attainment of Silver Partner Status recognises partners and developers who integrate unique applications and solutions into various products across the Microsoft platform. It highlights companies with a high training ethic who work towards developing solutions to client problems using available technologies.


MBM Technical Director Jason Timmins commented ‘We’re delighted to have achieved this Silver Microsoft Competency which puts us in the top 5% of Microsoft partners worldwide and shows our ongoing commitment to high quality cloud services for business.


The use of cloud services continues to rise, whether in the smallest SME or the largest corporation you’ll find cloud services taking care of Email, CRM, data storage and computing resources. Our new accreditation confirms our commitment, experience and skill with Microsoft’s world-leading cloud services, Office 365 and Azure.


Thanks go to my team at MBM for their excellent customer service and product knowledge without which Microsoft would not have given us this recognition.’


MBM Limited are based on Windmill Bank in Wombourne and can be contacted on 01902 324494 or by visiting www.mbmltd.co.uk

Posted in: Testimonial
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