Which Level Of I.T. Support Do You Need?

Posted by: Sharon Kendal | | No Comments »

Micro Business Maintenance (MBM) provides a range of I.T. Support services including first-line (Level 1) and more challenging (Level 2 and 3), and works with businesses to create the right fit for their support needs.

Craig Banks, one of MBM’s I.T. support technicians, said: “It doesn’t have to be all or nothing when it comes to I.T. Support. At MBM, we’re happy to work with in-house teams and complement the skills that already exist, enabling us to add value where needed.

Many small and medium sized businesses employ a member of staff who has proficient I.T. skills to be able to handle common day-to-day issues. But what happens when they can’t solve an I.T. problem?

Some companies internally manage what is referred to as Level 1 first-line support such as: users not able to log on, printer not working, loss of internet connection etc. As an I.T. issue becomes more difficult to solve, it moves up the ladder to Level 2 and then Level 3 and so on. Each of these Levels requires more advanced technical knowledge which is often not available in-house.

Some clients only use MBM to investigate and manage more difficult Level 2 and 3 I.T. issues. If a business doesn’t need or can’t afford to outsource their whole I.T., but they recognise that they need some support, splitting the service delivery can provide an affordable solution.

For more information about MBM’s Business I.T. Support services call us on 01902 32 44 94 or click HERE.

Posted in: IT Support

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