Payment, Refund and Reward Policy
Micro-Business Maintenance Ltd accepts payment on a credit/debit card or PayPal account.
The service is paid for in advance. Accounts will not be activated or reactivated without prior payment.
All fees and renewal fees are due on or before the due date of the renewing account.
Our services are invoiced on the first of each month. If you sign up for a service part way through the month, our FairPay algorithm will calculate the value of the service for the remainder of the month and that is all you pay today. However, due to credit card and licensing costs, there is a minimum value that we can charge. If your service is purchased close to the end of the month you will be billed for the minimum amount (rather than a tiny fraction of the monthly cost.)
Incomplete, incorrect or questionable signup information can result in an account NOT being activated.
Any losses or expenses experienced by the Customer, due to actions taken by Micro-Business Maintenance Ltd in response to Customer non-payment, are not the responsibility of Micro-Business Maintenance Ltd.
By purchasing Micro-Business Maintenance Ltd services, you are agreeing to allow Micro-Business Maintenance Ltd to place your account on a recurring payment plan. The account will automatically be re-billed according to the terms of the plan you select.
You grant Micro-Business Maintenance Ltd permission to charge your credit card for any and all services you request and any renewals thereof.
If Micro-Business Maintenance Ltd is unable to process a payment for your plan by its due date, your account will be suspended for five days (the “suspension period”) or until payment is successfully processed. If Micro-Business Maintenance Ltd is unable to process a payment for your plan within the suspension period, your account will be cancelled for non-payment and you will not be able to access your account.
Other than for your failure to comply with the applicable End User License Agreement and Terms and Conditions of Service, Micro-Business Maintenance Ltd will use commercially reasonable efforts to make your Data available for you to download for a period of seven (7) days after account termination. Micro-Business Maintenance Ltd has no obligation to provide you with a copy of your Data and may remove and discard any backup data.
If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees.
It is a violation of this Agreement for you to misuse or fraudulently use credit and debit cards. A determination of such misuse or fraudulent use shall be at the sole discretion of Micro-Business Maintenance Ltd. Further, Micro-Business Maintenance Ltd may report all such misuses and fraudulent uses (as determined by Micro-Business Maintenance Ltd in its sole discretion) to appropriate government authorities, credit reporting services, financial institutions and credit card companies.
Monthly fees paid are non-refundable.
Refunds on multi-period plans (i.e. annual plans) may be granted on a prorated basis for the unused portion of the period purchased, in whole month increments, and not including the current month.
If you do not wish to continue services with Micro-Business Maintenance Ltd, or do not wish to renew your account, it is your responsibility to cancel your account prior to your renewal date to avoid further charges.
You are free to cancel your account after the initial twelve (12) months. However, Micro-Business Maintenance Ltd reserves the right to cancel any account at any time, for any reason, including, but not limited to, a breach of this Agreement, our Terms and Conditions of Service or the EULA.
You have ninety (90) days to dispute any charge or payment processed by Micro-Business Maintenance Ltd. If you have a question concerning a charge you believe is incorrect, please contact us at firstname.lastname@example.org.
In-order to qualify for a referral reward payment, the new user must mention your username in the Promo Code field during their signup process. Referral rewards will not be offered retrospectively. Referral/affiliate payments will be made sixty (60) days after the initial signup date of the new user. Payments are made using PayPal’s ‘Send Money via Email’ service. You must have a working Email address and PayPal account to receive and collect your money. If you reside outside the UK payments will incur a small service charge resulting in their final value being slight less than the amount originally stated (details of this can be found on the PayPal site under ‘Fees for cross-border payments and currency conversion.’)
Effective From: 10th November 2009