A Stourbridge business has updated its IT system to cope with the growing number of pet cremations.
Prestwood Pet Crematorium in Stourton was established in 1997 and is one of the leading independent pet crematoriums in the country. They have seen a dramatic increase in the number of pet owners wanting to organise more personal cremations and memorials for their pets, rather than leave it to their vet to organise.
Prestwood Pet Crematorium offers a full funeral director service and individually cremates over 250 pets per month, either for clients direct or on behalf of local vets. They also manage an on-site memorial garden. In order to cope with the increasing number of clients, the crematorium has streamlined their processes and computerised their paper-based system with a new Electronic Pet System.
Rob Andrews, manager of the pet crematorium, explains: “There is a strict code of practice that we have to adhere to. There is lot of paperwork that accompanies each cremation including details of the pet, the owner, the cremation and items ordered such as caskets. All data is now inputted directly into our new database enabling us to easily track each stage of the cremation process. We can now also automate the population of our Memorial Book.”
He added: “The new system, built by MBM, typically saves us about a week’s worth of work each month which means we can spend more time providing support to pet owners during what can be a very emotional time.”
The Prestwood Electronic Pet System (PEPS) was designed and built by local IT company, MBM Ltd. Jason Timmins, technical director at MBM, said: “We build bespoke databases for local businesses where off-the-shelf solutions do not meet their needs. We worked closely with Prestwood to specify their data capture requirements and designed an easy to use interface. We also built various reports to help with administrative processes. The database was built using Microsoft Access, but can also be used online.”