Really Great Business VoIP Services

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MBM‘s Internet telephony services, often referred to as Voice over Internet Protocol or Voice over IP (VOIP) services, can transform your company and push your business to the cutting edge. Whether you need a single number forwarded to your mobile or a complete business phone system, we can help.

MBM has been providing Internet telephony solutions to businesses since 2005. Over that time we have learned a great deal about how to reliably deploy Internet-based telephony into organisations of all sizes.

Our offering is based around three types of VoIP service…
On-site PBX – This is where we provide a VoIP-enabled phone system on your network. It connects to both the Internet and to your local area network (LAN). It supports both traditional telephone lines (ISDN2, etc) and also Internet-based VoIP services.
Hosted PBX – Instead of buying a telephone system that is run in-house, with this service you use part of a large telephone system that is hosted in a data centre on the Internet. Hosted PBX solutions have almost as many features as an on-site PBX, but none of the up-front costs; you simply pay a monthly fee for each extension you require.
SIP Trunks – If you already have a VoIP handset and telephony system that is Internet-enabled, you can use our session initiation protocol (SIP) trunks to make and receive phone calls over the Internet.

All of our internet telephony services have low call costs, highly flexible configurations and lots of features that were previously only to be found on high-end enterprise-class phone systems. Along with all the functionality, we offer a single point-of-contact for all support and service calls.

If you want to know more about business-grade Internet telephony and the associated cost efficiencies for your business, call us on 01902 324494 or Email sales@mbmltd.co.uk

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InterLinx – Managed Internet Gateway Server

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The device that protects your network from hackers on the Internet is critically important. Since 1995, MBM Ltd has been designing and selling our own range of Linux-based Internet gateways servers known as InterLinx. These machines connect between a company’s Internet feed and their private network. They provide powerful firewall functionality plus a whole range of other functions. Here’s an overview of what an InterLinx 3 can do for you…

Firewall – Highly secure, flexible, stateful, packet inspecting firewall
Email Server – Reliable, easy-to-use Email server with web access and mobile connection
Email Filtering – Filter spam and infected Emails to protect your network
User Monitoring – Monitor users’ web browsing
User Control – Control what your users can do and see on the Internet
Web Filtering – Block infected downloads and certain categories of web sites
VPN – Secure access for remote workers and connections to branch offices
Powerful Hardware – Reliable 64-bit hardware with mirrored disks

MBM’s InterLinx servers are supplied as a managed service which means that you don’t need to worry about the day-to-day operation of your Internet security, we take care of all of that for you.

Whether you require just one of its features or plan to use InterLinx for everything, we can supply a solution that fits seamlessly into your network and delivers real tangible benefits. Why not call us now to discuss how an InterLinx gateway server can benefit your business?  Call us on 01902 324494 or Email sales@mbmltd.co.uk

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Ethernet in the First Mile

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Sometimes traditional ADSL broadband Internet connections just aren’t fast enough for some larger organisations, this is where Ethernet in the First Mile (EFM) services start to come into play.

EFM mixes new technology with ‘old world’ copper in the first mile to the telephone exchange. EFM is important because it is the next step in the transition to fast, reliable and affordable Internet connectivity. Ethernet offers true un-contended, symmetric and guaranteed bandwidth with QoS (Quality of Service) for sure-fire VoIP or VPN performance. Speeds from 1Mbit/s to 20Mbit/s can be achieved over multiple copper pairs using EFM technology.

A Real Business Need
Some businesses need to send a lot of data; because they send a lot of mail, run a web site in-house, have lots of people working remotely using a virtual private network (VPN) or they are doing lots of off-site data backup/replication. ADSL services have relatively slow upload speeds. EFM services replace the ADSL connection with an Ethernet connection (like the one used on your network itself) to provide services of up to 100Mbit/s in both directions. Importantly, EFM services are symmetric whilst ADSL services are asymmetric.

Although at MBM we still offer excellent leased-line connections, EFM services are the future. They are fast, reliable and very cost-effective when compared to traditional leased-line.

We can, for instance, offer an up to 20Mbit/s EFM service from £300 per month. Increasing your upload speed by 25x could make an enormous difference to how your business operates. You could have more people working at home, you could open your internal systems to your customers and partners, you could replicate your data in real-time to our data centre for backup and redundancy reasons, you could use the connection for your telephone calls… the list goes on.

EFM is a really important technology. If your broadband connection is running out of steam, please talk to MBM’s technicians about EFM.  Call us on 01902 324494 or email sales@mbmltd.co.uk

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Phil Oakley’s ‘Converting Website Traffic into Sales’ Seminar

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I attended Business Link West Midlands‘ web seminar this morning at Walsall FC. It was run by Outserve‘s Phil Oakley.

Phil started from first principles, detailing how you’d go about running a successful mail-order company; be nice to the customer, don’t over-charge on postage (or include free postage) and give consideration to shipping overseas. He then went on to discuss issues that relate to ecommerce sites, things such as online payments, selling via online market places (like Amazon and eBay), legal requirements, SEO, social media and web analytics.

I found the market places stuff to be particularly interesting. These market places seem to be costly to run, as they charge relatively large commissions, but they take all of the hassle out of ecommerce. If we had lots of products to sell, we’d certainly consider doing it via Amazon; they have a really interesting offering.

As always, SEO and social media are important to your site’s success and Phil covered some important aspects of that. I believe the key is to keep writing content and publishing it wherever you can.

Finally, he went on to discuss web analytics so that you’re able to see what is happening on your ecommerce site. We use Google Analytics but we’ve never used the goals and funnel functionality to see how your sales are stacking-up and how your customers are progressing through the check-out process of the web site. Loads of customers drop-out during the check-out process; you can really see why Amazon implemented one click purchasing!

Anyway, it was a good seminar and if Business Link is still in existence when you read this and are running the event again, I’d recommend attending.

Jason Timmins – Technical Director – Micro-Business Maintenance Ltd – Business IT Support

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Business-grade Broadband

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Businesses say that they understand how important their Internet connection is, but it’s only when it goes down that you truly appreciate how reliant your business is on broadband. It can be extremely frustrating for businesses to liaise with their Internet services providers (ISPs) and wait for them to eventually respond to the call for help, whilst in the meantime the business is trying to continue with its operation with no Internet connection.

This is why at MBM we supply a broadband service that actually allows us to deal with problems and resolve faults directly. If something goes wrong, you just call MBM and we fix it; no queues, no tickets, no voicemails and no overseas calls centres – just our own skilled and experienced technicians. How refreshing is that?

Our broadband services are supplied using four of the best broadband networks in the UK: BT, Tiscali, Cable & Wireless and Opal Telecom. Using four networks means that we can offer the best broadband service that is available at your location. If reliability is important, we can also offer a pair of broadband services supplied over different networks so if one service goes down, the second service steps in minimising disruption to your business.

Whether you want a simple, affordable service for a home worker or a critical connection for your main head office network, MBM can provide whatever you need at a good price and with excellent customer service.

Here’s what makes MBM’s broadband better than most:
• The best service at your location is provided through one of our four different broadband providers
• A wide range of appropriate services such as low-cost connections for SOHO sites to super-fast ultra-reliable services for head offices
• You call MBM direct for any help (you do not ring an overseas call centre)
• We provide Voice-grade services for top-quality telephone calls over the Internet (VoIP)
• We don’t tie you into long-term contracts, you can stay with us for as long as you like!

Why not call Micro-Business Maintenance Ltd today to see if we can deliver you a better deal on a faster and more reliable broadband connection? Call us on 01902 324494 or email sales@mbmltd.co.uk

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Internet Connections from MBM Ltd

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Most businesses use Email as a key mode of communication. It is therefore critical that your business’ Internet connection is reliable and fast. MBM provides a range of superb, business-quality broadband and Internet connection feeds, so whether you’re a home worker or a large organisation, we have the right Internet connectivity service for you.

Business-grade Broadband

The majority of SMEs connect to the Internet using ADSL. The service is generally provided over a BT telephone line and has download speeds of up to 16Mbit/s. Such services are cost-effective, reliable and fast enough for most organisations.

However, here’s what makes the MBM broadband service better than most: 

Our broadband is delivered from three different providers allowing us to offer the very best service in your area 
We have a range of appropriate services such as low-cost services for SOHO sites to super-fast ultra-reliable services for head offices 
You call MBM direct for any help (you do not ring an overseas call centre) 
We provide voice-grade services for top-quality telephone calls over the Internet (VoIP) 
We don’t tie you into long-term contracts, you can stay with us for as long as you like!

Ethernet in the First Mile (EFM)

Some organisations require a faster connection than is available from ADSL. This is particularly true for businesses that need to send a lot of data because they run a web site in-house, or they have lots of employees working from home using a virtual private network (VPN), or they are undertaking lots of off-site data backup/replication.

ADSL services have relatively slow upload speeds. Ethernet in the First Mile (EFM) services replace the ADSL connection with an Ethernet connection (like the one used on your network itself) to provide services of up to 100Mbit/s in both directions. EFM services are symmetric whilst ADSL services are asymmetric.

Although MBM continue to offer excellent leased-line connections, EFM connections are the future. They are fast, reliable and very cost-effective when compared to leased-lines. Increasing your upload speed by 25 times could make an enormous difference to how your business operates.

The Future

Optical fibre broadband is coming but it will be a long time before everyone can benefit from this new technology. We recommend that you examine your Internet connection requirements and choose a service and supplier that best matches your needs. MBM has a wide variety of services and skilled technicians to supply and support them.

Want to find out more about our Internet Connectivity services? Call us on 01902 324494 or email sales@mbmltd.co.uk

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RAID Software Not Installed

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We’ve been looking after servers with RAID for more than 15 years and yet we still see servers that have RAID disk arrays but no RAID admin software installed. This means that you can’t see the state of the array or be alerted to the failure of a disk.

This last point is critical. Imagine if you have a simple Small Business Server with a pair of mirrored drives. This machine may run happily for a number of years but eventually a disk is going to fail. The RAID hardware protects the machine from the disk failure and everything continues as usual. However, now the server is in a dangerous state, if the remaining disk fails the machine is dead.

This is why it’s so important to install the RAID management software on your server. Part of the system will alert you (usually by Email) to the failure of a disk. You can then react to replace the faulty drive and bring the server back into a redundant state.

Without the alert, you are simply putting off the critical failure of your server. In-fact, if you have a multi-disk level  5 RAID array the situation is even worse, if a single disk fails then the failure of any of the other disks will cause the loss of the server.

If you want a Windows server to run as long as ours, 978 days without interruption, then we recommend calling us about a quality HP server. We’ll make sure that the RAID software is installed and working well!

Jason Timmins – Technical Director – Micro-Business Maintenance Ltd – www.mbmltd.co.uk

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SEO Seminar by Calloway Green in Wolverhampton

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This morning our technical director, Jason Timmins, attended an SEO seminar called ‘Traffic Unleashed’ run by Calloway Green. Here’s what Jason thought of the event…

I’ve dabbled in SEO on our sites a bit and, although I’ve learned a lot, I’ve found the whole process rather frustrating. It seems that the whole process of search engine optimisation is a bit of a black art. I’ve tried to do what I can with our on-site SEO, getting the page titles correct, writing accurate descriptions and not overstating the keywords and to some extent that has worked but the off-site SEO is lost on me.

Calloway Green suggest that you should write plenty of new content, blogs and what-have-you, then use tools such as Posterous to get your message out to as many different blog sites as you can find. I am therefore, writing this very blog post using Posterous and I’ve wired it up to auto-post to not only our own IT support blog but also a bunch of new blogs I’ve just set up. Apparently, Google will not penalise us for posting the same content across lots of different sites, the worst they will do is ignore the repeated text. Andy Calloway and his team believe that cross-posting blogs like this is a very good way of attracting attention to your site. The proof of the pudding, I guess, is in the eating.

Another excellent way to gain visibility on the web is through the publication of articles on sites like ezinearticles.com. These sites require that you post your new content to them first and that you wait until they have published it before you release the article through your normal blogging mechanisms. I suppose I’ll need to write an article or two first to see what happens but it seems like a good use of time if it attracts a load of attention to the site.

During Andy’s presentation he ran some search terms through Google’s keyword tool. One of the terms had 6,500 searches in the UK in the last month. Given that 75% of people click on one of the organic search results and 90% of them click on the first organic result, that would be 4,387 people going to your web site. Clearly, that’s an impressive number of visitors. If you could turn (say) 5% of those into customers, you would be laughing! We will clearly be trying to get our West Midlands IT support site to the top of Google’s results for our keywords. Let’s hope that Calloway Green’s tips work.

On the whole, it was a valuable morning spent at the seminar. I’d recommend the session to any SME looking to improve their search engine results.

Best Regards

Jason Timmins – Technical Director – Micro-Business Maintenance Ltd

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Nice Testimonial

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“After enduring months of long standing problems with our database, which was having a severe effect on our business, we called upon the services of MBM Ltd.  They came out promptly and within a couple of hours had fixed all of our problems, we couldn’t believe it!  We would therefore highly recommend their services and found them extremely efficient and professional.”
Joanne Dakin, Business Manager, Tenniscoachuk

It’s always nice to be appreciated. Thanks Jo.

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FreeIndex.co.uk

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I’ve just added Micro-Business Maintenance Ltd to Freeindex.co.uk – the UK’s free business directory.

As our valued customer, I would really appreciate it if you could submit a rating/review of MBM which will help us get feedback on the services we provide.

If you are happy to write a review, please click on the following link or paste it into your web browser:

http://www.freeindex.co.uk/wr.htm?id=140807&br=1

Here’s a link to my page on the site:
http://www.freeindex.co.uk/profile(micro-business-maintenance-ltd)_140807.htm

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